Case: Net

NET manages the rollout of fiber networks with IntelliFinder, ensuring efficient task management and improved quality assurance.

With IntelliFinder software, NET has achieved better overview and more transparent projects. Many frustrations are minimized over time, saving valuable time and positively impacting the bottom line. Everyone at NET stands to benefit significantly from IntelliFinder without the need for major adjustments.

"We now have better control over the contractors' tasks and receive feedback on task completion with pictures and timestamps."

- Oddmar Olsson, Project Manager at NET

On the Faroe Islands, where communication across islands and distances is crucial, NET plays a central role in developing the country’s telecommunication infrastructure. NET owns and operates the fiber network infrastructure, ensuring every household is connected with fast and reliable internet.

The challenges of ensuring tasks were completed correctly and maintaining high customer satisfaction across numerous projects were a daily headache—until IntelliFinder came into the picture.

Oddmar Olsson (Project Manager) participates in a network for the telecommunication infrastructure industry in the Nordics, and when he mentioned their challenges and inquired about how others managed task overview for contractors, he received valuable advice from TDC NET, which uses IntelliFinder for subcontractor management.

“TDC NET recommended IntelliFinder and explained how it manages contractors, tasks, and documentation with IntelliFinder.”

Today, IntelliFinder plays a central role in managing tasks for contractors and collecting photo documentation of the completed work for quality assurance.

Connection Errors and Quality issues

Following a recommendation from TDC NET, NET chose IntelliFinder to streamline task management and ensure that work was done correctly the first time.

IntelliFinder provides NET with the tools to assign tasks to subcontractors who dig and install fibre, as well as the electricians who handle installations.

“With IntelliFinder, we collect the customer’s requirements and define the task through a fixed form” explains Oddmar Olsson.

“This means the task for the contractor is defined based on the end customer’s wishes, ensuring the job is done right the first time.”

Additionally, NET uses IntelliFinder for quality assurance of the contractors’ work. Contractors document the completed work directly in the app. For example, photos of trench depths to ensure specifications are met.

“When contractors perform their tasks, they document the work by taking photos. If something doesn’t look right, we go out and inspect it. If it’s not done correctly according to our instructions, the task is redone before we proceed to the next phase of the project,” says Oddmar Olsson.

Managing Subcontractor Tasks and Collecting Photo Documentation for Quality Assurance

NET chose IntelliFinder to streamline task management and ensure that work was done correctly the first time.

IntelliFinder provides NET with the tools to assign tasks to subcontractors who dig and install fiber, as well as the electricians who handle installations.

“With IntelliFinder, we collect the customer’s requirements and define the task through a fixed form,” explains Oddmar Olsson.

“This means the task for the contractor is defined based on the end customer’s wishes, ensuring the job is done right the first time.”

Fewer Errors, Higher Customer Satisfaction, and Improved Cost Efficiency

Since implementing IntelliFinder, NET has seen significant improvements in their workflows. Task errors have been drastically reduced, and excavation damages are almost non-existent, which has had a positive impact on the company’s finances.

“We have far fewer errors in tasks that need correction, fewer excavation damages, and fewer dissatisfied customers, all of which have been good for the economy,” says Oddmar Olsson.

Not only has it made daily work easier, but end customers have also experienced a marked improvement in service.

“Previously, we had many complaints and end customers who were dissatisfied with the work, but now the processes are streamlined and customer-centric, so we have nearly eliminated complaints from end customers,” Olsson continues.

Today, IntelliFinder is a crucial tool for reducing errors, rework, and excavation damages, leading to high customer satisfaction, better resource utilisation, and a positive impact on the overall economy.